Systems Covered

Telinet can provide a range of cover options for Mitel, Avaya, Siemens and Aastra telephone systems. Click here to request a call back, or call 0800 082 7001.

Rates

Package	Annual Cost as % of RRP	Operational Hours	Major Fault Response Time (hrs)	System Fault Response Time (hrs)	Device Fault Response Time (hrs)
Standard	8.5%	Mon - Fri (9:00am - 5:00pm)	4	8	16
Premium A	10.6%	Mon - Fri (8:00am - 8:00pm)	4	8	16
Premium B	12.75%	Mon - Sat (8:00am - 8:00pm)	4	8	16
Premium C	14.8%	Mon - Sun (8:00am - 8:00pm)	4	8	16
Priority A	14.8%	Mon - Fri (8:00am - 8:00pm)	2	4	8
Priority B	17%	Mon - Sat (8:00am - 8:00pm)	2	4	8
Priority C	19%	Mon - Sun (8:00am - 8:00pm)	2	4	8
Total	19%	24 hours a day, 365 days per year	4	8	16
Total Priority	25.5%	24 hours a day, 365 days per year	2	4	8

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Definitions

"Device Fault" means a fault in relation to a single telephone point for example a faulty handset.
"System Fault" means a fault, which does not cause severe operational difficulties for example, single faulty card
"Major Fault" means a fault whereby more than 10% of the system comprising "The Equipment " is inoperable

Terms

Contracts are usually billed monthly or quarterly. Simply take the annual contract value and divide by 12 or 4 respectively

All payments should be via Direct Debit. (There is a £15 per month surcharge for non DD payment)

Minimum contract value £300.00