Telinet is pleased to announce it is now able to offer a range of IT services to our customers, Telinet's IT division is a result of a purchase of Newburn Consulting, which was established in 1992, and is an independent IT management consultancy. All Helpdesk staff and Engineers are Microsoft Certified in both MSCE and MCP and we are a Microsoft Certified Partner.

We provide two services, which cover a range of functions within them - our IT Helpdesk service and IT & Comms Room Management.

IT Helpdesk

The IT helpdesk service is a helpdesk functionality, where we are your IT department, or we provide first line IT support, allowing your IT team to focus on specific projects.

Some of the services we offer include:

• Provision of an attended helpdesk, to deal with all IT issues during office hours.
• Advice and support to staff as required on fault resolution, how to requests and service requests.
• On site attendance in order to respond to faults that cannot be dealt with remotely (UK only).
• Support hours between 08:00 and 18:00 Monday To Friday excluding UK Bank Holidays.
• Monitoring of backups.

IT Comms Management

In addition to our IT helpdesk service Telinet also offers a full IT Comms room management service, managing Windows servers, firewalls, switches, routers, hubs, UPSs, patch panels, networks, cable management, PBX and all telephony equipment. There is overlap between our two offerings of IT Helpdesk and IT Comms Room Management.

• Provision of strategic support on IT decisions, futures, procurement, budgets, policies and security
• Change control and change management
• Server monitoring
• Preventative maintenance on IT hardware where possible
• Monitoring of backups

The benefits of working with Telinet for your IT requirements in addition to your telecoms is a single provider for all of your ICT needs, allowing your staff to focus on developing IT which addresses core business issues, alternatively we can provide a unified ICT strategy for your business. To find out more talk to us on 0800 652 3232 or sales@telinet.co.uk and we will provide you with a free audit on your IT operations.