The IT helpdesk service is a helpdesk functionality, where we are your IT department, or we provide first line IT support, allowing your IT team to focus on specific projects.

Some of the services we offer in this include:

• Provision of an attended helpdesk, to deal with all IT issues during office hours
• Advice and support to staff as required on fault resolution, “how to” requests and service requests.
• On site attendance in order to respond to faults that cannot be dealt with remotely (UK only)
• Support Hours Between 08:00 And 18:00 Monday To Friday excluding UK Bank Holidays
• Monitoring of backups

For more information and to talk to a consultant please call 0800 082 7001 or we can contact you.

In addition to our IT helpdesk service Telinet also offers a full IT Comms room management service, managing Windows servers, firewalls, switches, routers, hubs, UPSs, patch panels, networks, cable management, PBX and all telephony equipment. There is overlap between our two offerings of IT Helpdesk and IT Comms Room Management.

• Provision of strategic support on IT decisions, futures, procurement, budgets, policies and security
• Change control and change management
• Server monitoring
• Preventative maintenance on IT hardware where possible
• Monitoring of backups

For more information and to talk to a consultant please call 0800 082 7001 or we can contact you.