Managed IT Services
Telinet Group offers a range of IT services to its customers.
Telinet's IT division was established from the acquiring of Newburn Consulting, an independant IT and Telecoms consultancy. All Helpdesk staff and Engineers are Microsoft Certified in both MSCE and MCP and Telinet IT division is a Microsoft Certified Partner .
We provide two services, which cover a range of functions within them – our IT Helpdesk service and IT & Comms Room Management.
We provide these services as appropriate for your business, so we start the process with a full audit and discussion to understand your current set up and your requirements.
To speak to a consultant call 0800 082 7001 or we can contact you.
We provide two services, which cover a range of functions within them – our IT Helpdesk service and IT & Comms Room Management.
We provide these services as appropriate for your business, so we start the process with a full audit and discussion to understand your current set up and your requirements.
To speak to a consultant call 0800 082 7001 or we can contact you.
International Airline
One of our customers is a well-known airline, for whom we provide IT Comms room management and IT helpdesk. A Telinet engineer is based permanently on-site, to deal with anything that can’t be dealt with remotely. End users call the Helpdesk team, who raise a ticket, the engineer then logs into the system to see what issues there are and is then able to resolve these remotely, or by going directly to the end user. In addition the engineer works on large, long term projects and routine maintenance.
One of our customers is a well-known airline, for whom we provide IT Comms room management and IT helpdesk. A Telinet engineer is based permanently on-site, to deal with anything that can’t be dealt with remotely. End users call the Helpdesk team, who raise a ticket, the engineer then logs into the system to see what issues there are and is then able to resolve these remotely, or by going directly to the end user. In addition the engineer works on large, long term projects and routine maintenance.
UK professional membership body
For this company Telinet provides helpdesk management, as they have their own IT teams based onsite, Network Team, Web Team and Server Team. All issues are logged with Telinet and we manage the call request and ensure SLA’s are met on behalf of the customer and their own resolving team. In addition we provide first line technical support, allowing the IT teams to focus on their core areas of expertise, without being distracted by small day to day IT issues.
For this company Telinet provides helpdesk management, as they have their own IT teams based onsite, Network Team, Web Team and Server Team. All issues are logged with Telinet and we manage the call request and ensure SLA’s are met on behalf of the customer and their own resolving team. In addition we provide first line technical support, allowing the IT teams to focus on their core areas of expertise, without being distracted by small day to day IT issues.