|
|
TELEPHONY APPLICATIONS - OAK CALL MANAGEMENT
Call logging helps your company track all telephone activities within your organisation. Receiving up to the minute data on calls means you can track and respond to all contacts and sales leads, even if they may have been lost.
With Oak’s aioffice Call Management programme a more effective use of the telephone system and enhanced customer service, means you can show return on investment within 3 months.
Telinet is a Platinum Partner of Oak, giving you the highest level of support and knowledge possible. For more information call Telinet on 0800 082 7001 or Telinet can contact you
Benefits of aioffice include:
- Large and comprehensive range of reports available in both Summary and Itemised formats
- All reports can be previewed on screen with zoom and page search facilities, allocating a quick review of the largest of reports
- Each extension can be named and placed into Departments/ Groups. Groups can then become part of other Groups to crease a Group Hierarchy. Reports can then be chosen which use the Group Hierarch to present Summary of Itemised Call information.
- Cost, reports and traffic reports include full analysis capabilities
- Account reports allow for call cost uplift and professional charges
Features of the aioffice include:
- Modern & intuitive user interface
- Comprehensive range of reports including Cost, Response, Traffic and Account Codes, in PDF, HMTL, CSV and print formats
- Large range of selection criteria to allow reports to be customised to meet individual needs
- Powerful report scheduler that allows the automated delivery of reports by email to selected users
- Real time monitor that displays calls in itemised and graphical format
- Exceptional calls alarm system identifies and sends notification via screen popup, email or SMS to highlight call
- Collection of CILE/SMDR information by IP across your LAN, serial connection to traditional switches, by CSV import or by ODBC connections to a switch call database
- Full range of Carrier Costing Tables with regular updates
- Full help desk support with the option of a 24-hour cover on request
- Full installation package included
- Compatible with Windows XP Pro, Windows 2000, Windows NT4
- Remote access using the user friendly web interface with standalone web server for simple installation
For more information on how aioffice and Telinet can help your company please call 0800 092 8282 or Telinet can contact you.
Special edition for the small business
aioffice SE is the latest release of the market leading Call Management System from Oak.
Call management is the most cost effective business system that any company can buy today. Through cost savings on telephone calls, improved customers service and more effective telephone usage aioffice can pay for itself within three months.
aioffice SE is specially designed for the small business being easy to install, easy to use, yet powerful enough to help make significant cost savings, improve quality of service to incoming callers and ensure that the business has the right number of telephone lines.
Benefits include:
- Self installing
- Easy to use
- Special range of reports ideal for the small business covering cost, response and traffic analysis
- Clear and concise report layouts
- Web Interface with built in web server
- Large range of Carriers supported as standard
- Full backup service from ISO9000 Quality Accredited Help Desk
- Upgradeable to full aioffice and aienterprise when the business grows
Telinet is a Platinum Partner of Oak, giving you the highest level of support and knowledge possible. For more information call Telinet on 0800 082 7001 or Telinet can contact you
|
Telephone Systems
|
IT Services
|
