NETWORK SERVICES- BILLING OPTIONS

Billing and Call Management

On of the major benefits of Telinet's service is the management information it is able to provide clients to help them control their call costs. Telinet have invested in AccountABillity™ which is one of the most state of the art multimedia billing platforms available. This technology allows Telinet to deliver its customers a range of options:

Web Billing

If call information is required before the bill arrives, these reports are available on the Telinet Web billing site. Call detail information is usually updated daily and the web site also includes a powerful call analysis tool. There is no need to purchase separate call management software.

Click here to see a demo of web billing.

Management by exception

One of the most powerful value added features of Telinet's service, is the ability for a client to proactively manage the telephony. Customers can set up alert criteria via the Telinet Billing Website.

For example:

Calls over £2-00
Made after 18:00
By extension 204

Or
Calls made to 07973224123 or 02083412237
By extension 218

A customer can set up as many different alert criteria as they wish. When the criteria is met, Telinet will email the customer a report showing what has happened.

Standard Reports

Telinet offers excellent management reporting, which comes free as part of the monthly telephone bill. The reporting is distributed via email in PDF format . Each customer would normally receive the following reports:

· Local call analysis
· National call analysis
· Mobile call analysis
· International call analysis
· 30 most expensive calls
· 30 most frequently dialled numbers
· 30 longest duration calls
· Complete itemised call list (CSV format)

Click here to see sample standard reporting

Department /Extension Reports

If a customers PBX can support Extension level analysis, Telinet have developed a range of management reports to break calls down by site, department (cost centre) and even by individual user. If Telinet also provide the mobile billing, this information can be combined with landline calls on a single extension analysis report.

Click here to see sample extension and department reporting.

Enhanced Reports

Telinet also offer a range of specialist reports to help clients better understand their call patterns. Reports such as concurrent inter-site calls can be used to justify other technologies such as voice over IP.

Click here to see sample enhanced reporting