ABOUT US - VALUES

Customer Charter

Telinet is a company that takes customer satisfaction seriously. Our staff members are trained to make every client interaction with Telinet a positive experience using the following values:

• Our staff will be friendly and communicative
• Our advice will be honest and well informed
• We will always keep customers updated on the progress of their project
• Customers should never feel the need to 'chase' us
• We will always call customers back
• Customers will be informed immediately of any change to project timings
• Our work will be to the highest standards of quality and professionalism
• Our engineers will always report to the site contact on arrival and departure
• Customer sites will be left at least as tidy as our staff found them
• We will strive to meet all agreed deadlines
• We will do everything in our power to rectify any errors promptly
• Constructive feedback on how to further improve our service standards is always welcomed