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AVAYA COMMUNICATION MANAGER (ACM)
SERVICES
Uphold Your Reputation with Quality of Service (QoS)
Avaya Communication Manager features a high-performance VoIP engine that maintains excellence in voice, video, and data quality. Utilizing industry-standard controls H.323, H.248, and SIP the software can provide the highest level of performance for all transmissions, with low latency and delay levels. Your most important communications, and especially voice traffic, are given highest priority by industry-standard QoS protocols including DiffServ, 802.1p/Q, VLAN, and RSVP. And Avaya reporting and system monitoring help ensure service quality.
Integrate Devices That Empower End Users
Among the variety of digital, analog, IP, and wireless end-user devices Avaya Communication Manager supports, these are particularly effective on distributed IP networks:
Avaya Extension to Cellular feature offers one-number immediate access, with Avaya Communication Manager transparently bridging calls from the Avaya communications server to any digital cell phone regardless of service provider or cellular standard.
Avaya IP Telephones including the Avaya 4602 and 4620 IP telephones, bring high-quality audio and all of the capabilities of Avaya Communication Manager to the user desktop. They are also available in multi-button models with 6, 12, and 24-buttons as well as a full-color touch screen phone with flexible key functionality for a variety of uses. Programmable button designation is now paperless allowing for easy, fast customization.
Avaya IP Softphone is a flexible tool for accessing and managing all business telephony communications from any location with Internet access. When combined with Communication Manager and Converged Communication Server (CCS), IP Softphone adds secure Instant Messaging (IM) capabilities with a presence-enabled contact list that can be used to streamline both voice and IM communications using any PC or laptop computer.
Simplify Network Management
Avaya Integrated Management provides a comprehensive set of tools that make it easier for you to manage complex network infrastructures. The applications in Avaya Integrated Management manage both voice and data communications through a common web-based user interface designed for System Management, Network Management and Application Integration platforms. Avaya Integrated Management can improve network uptime; increase staff productivity and reduce operating costs.
Get Services That Support Your Investment
Avaya Global Services offers a single point of account-ability to design, build, implement and manage multi-vendor, converged communications networks worldwide. Avaya can help you align IP technology with your business imperatives, assess the readiness of your network for IP, and proactively monitor your network and applications to maximize the value of your investment.
| Avaya Communication Manager Capabilities |
Employee Productivity
Call Coverage
Send All Calls
Priority Queuing
Backup Alerting
Timed Reminders
Attendant Vectoring
Abbreviated Dialing
Last Number Dialed
Internal Automatic Answer
Integrated Directory
Speech Access
Universal AccessPhone Status
Intelligent Call Routing
Multi-party Conferencing (up to 300)
Meet-Me Conferencing
Group Paging
Remote Call Coverage/Forward Off-Net
Personal Station Access
Automatic Call Distribution (ACD)
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Unified Access Related
SIP telephony support with Converged Communications Server (CCS)
Avaya 4602 IP Telephone
Avaya 4620 IP Telephone
Avaya IP Softphone
Avaya IP Softphone for Pocket PC
Programmable button designation is now paperless allowing for easy, fast customization.
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Networking
Q.Sig Management
7-Digit Dial Plan
T.38 fax over IP
Modem over IP
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