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AVAYA COMMUNICATION MANAGER (ACM)
MOBILITY
Business Communications Applications Translate Into Business Benefits
The intelligent communications, high availability and security, and interoperability of Avaya Business Communications Applications lead to benefits for your business and the end-users you support. Flexible options enabled by IP Telephony and Communication Manager can keep your people, processes and applications connected in new ways.
Boost End-User Productivity
Avaya Communication Manager enables dynamic call control and full telephony functionality plus the new applications, infrastructure, and communications devices your end users need to:
• Handle incoming calls effectively
The Call Coverage feature automatically redirects calls based on preset criteria such as time of day or type of call; Send All Calls allows users to temporarily redirect all incoming calls to coverage; priority queuing, backup alerting, timed reminders, and attendant vectoring help attendants route calls effectively even in the peak traffic hours; a night-service console provides you with options in handling incoming callers after normal business hours.
• Increase efficiency
Abbreviated Dialing, Last Number Dialed, and Internal Automatic Answer are simple to use features that can save your enterprise hundreds of hours of call set up and answering time; Integrated Directory gives display telephone access to the system database for one-touch extension dialing; Intelligent Call Routing sends calls along the best and most efficient path based on your rules or the time of day.
Speech Access for Avaya Communication Manager enables workers to access corporate directories, make calls and control call functions using voice com-mands. Universal Access — Phone Status for Avaya
Communication Manager, an application designed to support sight-impaired users, allows them to hear the visual cues on the telephone lamps and displays.
• Improve collaboration
Meet Me Conferencing replaces third-party services by providing pre-established bridge numbers; encrypted signal links provide greater security for sensitive conference calls. Group Paging enables speakerphone announcements to preset user groups. Combine Communication Manger, Avaya Converged Communications Server (CCS) software and the Avaya IP Softphone for secure Instant Messaging (IM) with a presence-enabled contact list that can be used to increase access and collaboration.
• Increase mobility
Remote Call Coverage/Forward Off-Net allows users to redirect calls through their office phones to another location; Personal Station Access allows telecommuters to activate their extension and preferences on a shared office phone.
• Improve Contact Center Management
This robust Automatic Call Distribution (ACD) feature set available delivers call routing capabilities for contact centers of any size, from small, single sites to large, sophisticated, multisite deployments.
Scale to Your Current Size and Your Potential
Avaya Communication Manager allows any business to support its operations, simplify management, and significantly reduce total cost of ownership. Running on the powerful Avaya Media Servers and Gateways, Avaya Communication Manager scales effectively from fewer than 100 users to as many as 36,000 on a single system and more than 1 million users on a single network. Even the busiest corporations can get performance that meets their needs, with support for up to 8,000 trunks and up to 375,000 Busy Hour Call Completions (BHCC).
Rely on Your Communications
Avaya Communication Manager utilizes proven Avaya call processing combined with proactive network and application monitoring through Avaya EXPERT Systems and Enterprise Service Platform to provide up to 99.999% reliability in an IP-based voice network. In the event of an emergency, World-Class Routing and Alternate Gatekeeper redirect calls away from trouble. Power Failure Transfer facilitates emergency communications in the event of a total power outage while optional Avaya Uninterrupted Power Supply Units automatically provide alternative in-line power to your system if necessary, and IP Trunk with PSTN fail-over automatically bumps calls to the public telephone network to maintain communications during times of IP network congestion.
Enterprise Survivable Servers (ESS) can be deployed where needed throughout your network to provide increased communications continuity in the event of an emergency. The IP Server Interface card in the port networks automatically obtains service from an ESS server(s) if the control signal to the main server is lost. Enterprise Survivable Servers can be connected to ATM, IP and Center Stage Switch (CSS) connected port networks
Security features include “challenge and response” login protocol security violation notification and LAN/WAN voice privacy through real-time media encryption, Malicious Call Trace, Crisis Alert, and E911 compliance help protect your property and employees. Class of Restriction (COR) allows you to set different classes of privileges for making and terminating calls. And Access Security Gateway products help secure, monitor, and control ports used for remote access.
Be Flexible for Migration and Global Business Needs
Avaya Communication Manager lets you create a network that meets your business and budget needs by taking advantage of distributed networking to extend applications to the edge of your enterprise. Compatible with Linux®, Microsoft Windows® 2000, and Avaya’s proprietary (DEFINITY Server) operating systems, the software gives you the ability to:
• Deliver applications over IP, TDM, ATM, and wireless networks, and leverage existing devices whether they’re digital, analog, IP, or wireless.
• Support communications anywhere in the world via a variety of signaling methods including H.323, ISDN-PRI, ISDN-BRI, multi-frequency, and Q.Sig.
• Support stations, port networks, remote offices, and gateways located in multiple countries using a single media server. Parameters that can typically vary by country can be specified for each country/location to enable support of features across national borders.
• Easily integrate third-party applications using open programming interfaces including TAPI, JTAPI, TSAPI, and ASAI.
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Telephone Systems
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IT Services
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