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AVAYA COMMUNICATION MANAGER (ACM)
IP TELEPHONY
Enabling Intelligent, Highly Available and Open Communications Across Your Enterprise
Business Communications Applications Software will help you capture the benefits of advanced IP Telephony.
To meet the changing needs of your enterprise network, Avaya powers converged infrastructures with the new Avaya Communication Manager. With this latest release of telephony software, Avaya delivers industry-leading intelligent call processing plus features that help improve network security, resiliency and extensibility at lower costs. And, it provides a flexible path to highly available converged voice and data networks while protecting your current investments.
Avaya Communication Manager gives you the power to introduce IP telephony when and where it makes the best sense for your business while leveraging your existing Avaya DEFINITY® Communications Servers and Avaya Media Servers.
Leadership and Innovation in Communication
Avaya is a global leader and innovator in enterprise communications serving customers that require superior communications technology to power their business. Avaya Business Communications Applications provide intelligent, secure network infrastructures and reliable voice and data applications that help make people more productive, processes more intelligent, and customers more satisfied.
Intelligent Communications
Communication Manager offers advanced functionality to help you connect people, processes and applications throughout the extended enterprise and around the globe.
End-to-end, integrated business communications applications:
Avaya delivers core business communications applications across the enterprise so users are not as dependant on isolated third parties to provide these capabilities. This design results in optimized efficiency through greater stability, consistency, and minimized redundancy.
Presence-enabled communications extended to every device:
The entire enterprise can now be presence-enabled versus only a few IP-based devices. The IP TelephonyContact CentersMobilityServices
exchange of presence information improves productivity and optimizes communications, reducing the time to complete transactions, and enhancing the quality of the transaction itself.
Adaptable User Agents:
Avaya offers a superior portfolio of User Agents and Smart Devices for communication access, enabling the elimination of redundant, peripheral applica-tions and reducing management costs. End-user productiv-ity can also be increased through consistently available functionality, choice of device and ease of use.
Network Intelligence:
Communication Manager optimizes route selection and offers high availability through a unique ability to split signaling and bearer channels in a distributed network over a narrowband, versus broadband, connection. This normalized network access approach eliminates the requirement for an infrastructure upgrade for the realization of a converged communications solution, typically 40%-60% of the total cost of the solution.
Call Routing Intelligence:
The Avaya patented routing intelli-gence can connect your customers to the correct knowledge worker. In the past this capability had been limited to the contact center environment, however, with the flatness of converged communications, this inherent intelligence is expanding beyond those boundaries; allowing the creation of an ever-increasing level of customer satisfaction and a differentiated, branded customer experience.
Adaptable Communications:
Centralized configurations allow easy deployments across your locations and provide you with greater flexibility to accommodate dynamic business models.
Highly Available & Secure
Avaya Communication Manager is designed to meet traditional voice expectations for availability and security. Proactive management, self healing features and end-to-end global services support a high availability infrastructure throughout your extended enterprise for superior communications confidence. High availability is supported in a number of ways including:
Survivable capabilities for the distributed enterprise — including branches:
The award winning survivability capabilities of Avaya Communication Manager deliver up to six times better performance in minimized downtime, with the fastest call controller failover time of systems in its class1. This level of availability helps to deliver business continuity across the business from edge to edge.
Inter-Gateway Alternate Routing (IGAR):
IGAR provides unique monitoring of latency and packet loss with automatic re-route to PSTN for optimal voice quality.
Connection preserving upgrades for duplex servers:
This capability provides greater flexibility for customization and changes by allowing uninterrupted communication service during an upgrade of duplex servers from Communication Manager 3.0 to a later release.
Anytime, Any Place and Any Network:
Ubiquitous access to resources including IP, PSTN, and Cellular, offers businesses and their customers anywhere, anytime access through virtually any device to key communication resources.
Self-healing Management for Quality of Service (QoS) assurance:
This on-premise or Managed Service proactive feature provides a unique management capability for applications running on converged networks. It allows you to minimize the risk of deploying business communication applications by significantly increasing the ability to manage the prevention of system failures.
Purchasing a new business telephone system can be an costly outlay, however as it is fundamental to your business Telinet offers you a range of finance options, including Finance and Operating leases.
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