Unified communications
Unified Communications, makes it easier to communicate.
Business Benefits of Unified Communication
So what is it? Unified Communications as a term covers a variety of technologies, however it can be seen as a concept which helps people initiate, receive and conduct communications, when where and with whomever they please, without learning multiple complicated technologies. It is essentially modular, so you can add any of the technologies to your system and continue to build onto it over time, so you have a scalable solution, without necessarily the need to rip and replace your existing systems.
- Make it easier for customers, with a single number, access to people and resources
- Contact staff quicker through features such as joint ringing of desk and mobile phones, as well as find-me/follow-me functions
- Makes it easier to increase response times with real-time and non real-time communications
- More communication options, increasing effectiveness and efficiency of staff
- Makes it easier for staff to make decisions with improved collaboration and information access
- Reduced mobile and collaborations costs
Unified Communications takes separate technologies and pulls them all together into one solution, for example we currently have office phones, mobile phones and their individual voice mails, email, fax, instant messaging, audio/web and video conferencing; unified communications brings all of these together to make collaboration simpler and easier.
A single voicemail box, which is also delivered to your inbox can significantly cut down on time spent chasing. In addition a presence and availability tool, which allows you to see where staff are – i.e. in a meeting, in the office, working from home etc can reduce telephone tag. When this is coupled with a secure Instant Messaging functionality contacting staff can become a lot easier.
These are just some examples of the power of unified communications.
For more information request a call back, or call us on 0800 082 7001.