Microsoft Dynamics CRM 4.0
In today’s uncertain economic climate, building and maintaining strong customer relationships has never been so important to businesses in order to ensure their long-term survival. This is particularly important for SMEs, as the fewer customers you have, the more you should do to retain them and also to attract, create and explore new opportunities.
Best of all, Microsoft Dynamics CRM is available as a hosted solution on our Software-as-a-service platform, meaning you pay as you go on a subscription basis. No hardware investment or software maintenance is required and you won’t need to make any costly upgrades to your existing infrastructure.
Microsoft Dynamics CRM is an affordable solution which is already helping thousands of companies of all sizes to improve their customer relationships.
Sales
Establish a 360-degree view of customer interactions, sales opportunities and buying patterns to help your sales team cultivate more profitable relationships.
- Qualify leads and manage opportunities.
- Manage contacts and accounts.
- Track quotes, orders, and invoices.
- Manage and track e-mail, phone call, and other communication activities with customers.
- Run direct e-mail campaigns and measure their success.
- Create and access a database of products that your organization sells.
- Simplify data entry so users can spend less time on admin and more time selling
- Provide comprehensive reporting to allow you to forecast sales, measure business activity, identify trends and spot opportunities
Marketing
Plan, implement and measure more-effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real time results
- Create targeted marketing lists
- Plan and run campaigns
- Track campaign response through to leads generated for the business
- Provide intelligent list and segmentation tools to reach the right prospective customers quickly and effectively
Customer Service Management
Designed to meet the needs of customers that handle web, email or telephone service requests from customers
- Track individual cases and manage services
- Track and share common problems and solutions in a knowledge base
- Identify and manage available resources and equipment for service activities
- Define work schedules for resources and their locations
Features
- Accessible through Microsoft Outlook or through a standalone web browser
- Integrates with Microsoft Office product set including Microsoft Excel and Microsoft Word
- Fully customisable through point and click wizards to match your business requirements
- Native Microsoft Outlook experience improves user adoption and minimises training
Price
£35 per user per month (VAT not included).
To find out more, contact Telinet on 0800 082 7001, or we can contact you.