Through cost savings on telephone calls, improved customers service and more effective telephone usage call management software can pay for itself within three months.

Call logging software shows calls lost, average lenth of calls and a host of other information. All of which means you have visability of telephony activity within your business. With some information availabe in real time you can see how calls are being handled and managed. For contact centres this is particularly important and it can help you manage your call handling teams more efficiently.

Call recording can be cruicial in business, such a legal, financial services, retail and more. It is important records are kept in an encrypted manner which is admissiable in court. Telinet can provide you with a range of options and advice on this.

Benefits of call recording:

• Easy to monitor the quality of your agents' call-handling
• No capital costs or installation issues, so even SME's can take advantage of the service
• Manage what/when/how calls are recorded, and make changes to your set-up whenever required
• Improve effectiveness and make decisions based on on-demand call information
• Secure access for authorised personnel only
• Long-term, off-site storage of recorded calls

For more information about call logging and recording request a call back or call 0800 082 7001.